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OUPS PayPlan frequently asked questions

Please scan the questions below if you have any queries regarding OUPS PayPlan as it's quite likely that others will have asked similar questions before.

We're trying to make the plan as simple as possible so that we can keep our administrative costs as low as possible, and we would be grateful if you would help us by keeping to the standard process or contacting us if you have any queries not answered on this page or on How OUPS PayPlan works.

If you can't find an answer to your question, or have any other feedback for us regarding this payment scheme, just contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we'll be happy to help.


  1. What is OUPS PayPlan ?
  2. When can I pay for .... using OUPS PayPlan ?
  3. When are payments sent from my bank account ?
  4. How do I pay for an event using OUPS PayPlan ?
  5. What happens if I miss the First Payment Date ?
  6. Where are the forms ?
  7. How do I set up a standing order by post ?
  8. How do I set up a standing order using online banking ?
  9. What happens if I forget to use my unique reference number ?
  10. Why can't I use my unique reference number to book other events ?
  11. Why can't I use someone else's unique reference number ?
  12. When will my booking be confirmed ?
  13. What happens if an event is fully booked before my initial payment is taken ?
  14. What happens if I need to cancel ?
  15. What happens if OUPS cancels an event ?
  16. Can I pay the total in more smaller payments ? Or fewer big ones ?
  17. Who regulates OUPS Payplan ?

What is OUPS PayPlan ?

OUPS PayPlan is a way to help our attendees spread the cost of an event over six months rather than having to pay all at once. The total amount is split into six payments, with the first one being larger than the others (e.g. the plan for a total of £310 would be £60 then five payments of £50).

We offer all available residential options for events booked using this scheme, along with the usual membership discount if you are a member when you download your form.

You must meet two conditions to use OUPS PayPlan:

  1. You must be registered on the OUPS website so that we can link your booking with your payments, otherwise we don't know who is sending us money !
  2. You must have a bank account that can issue Standing Orders.

When can I pay for .... using OUPS PayPlan ?

The earliest date that you can join a payment plan is the date on which it opens. Each plan has a First Payment Date on which the initial payment is due and we try to open applications between six and eight weeks before that date so you have time to decide.

The latest date that you can apply depends on how you instruct your bank to set up the standing order and long it takes them to do this. The standing order must be in place on time for the initial payment to be made on the First Payment Date for the plan you are joining. Most UK banks require anything up to ten working days from the day they receive your instruction before the standing order is in place, though this will be faster if done using online banking than if you send the forms to your bank by post.

When are payments sent from my bank account ?

  • The initial payment is taken on the first working day of the month, six months before the month of the event. This is the First Payment Date.
  • The final payment is taken on the first working day on or after the 1st of the month before the event.

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How do I pay for an event using OUPS PayPlan ?

You do not need to make a booking on the website.

Just log in, download the relevant form and use it to set up the standing order with your bank as described below.

What happens if I miss the First Payment Date ?

If you miss the First Payment Date for an OUPS PayPlan scheme you will not be able to pay for that event in this way. We cannot accept late applications under any circumstances as we do not have the administrative capacity at this time.

If you need to save for an OUPS event because you are too late to join an OUPS PayPlan for that event, or because we do not offer one, you might want to consider using OUPS Credits to save for the event instead. Please see How OUPS Credits work for details.

Where are the forms ?

You can find OUPS PayPlan application forms in two places:

  1. Links to the forms for events that are not yet published but for which OUPS PayPlan is available can be found on this page.
  2. When an event for which OUPS PayPlan is available has been opened for bookings you will see a section called "OUPS PayPlan" on the event page with a link that you can click to download the application form. If you do not see this link then OUPS PayPlan is not available for that event. This may be because the First Payment Date for the payment plan has already passed.

How do I set up a standing order by post ?

When you have downloaded an application form you need to fill in the following details:

  1. The name of your bank account;
  2. The sort code and account number of your bank account;
  3. The signature(s) needed to authorise payments from your account (e.g. if it's a joint account that needs two signatories make sure that both people sign)

You should then send it to your bank, ensuring that you allow as much time as they require to set up the Standing Order so that payment is made from your account on the First Payment Date.

How do I set up a standing order using online banking ?

This depends on the specific process for your bank but you should be able to find details of how to do this on their website or app.

You will need to provide the following details, which can be found on the downloaded form:

  1. The name of the OUPS bank account;
  2. The sort code and account number of the OUPS bank account;
  3. The unique reference number on the form which identifies who you are so that we can tell who is sending us money.
  4. The initial payment amount and the First Payment date.
  5. The frequency, number and amounts of the subsequent payments.

The dates and amounts must exactly match the details on your form or your booking will not be valid.

It is critical that you use the unique reference number that appears on the form we send you, otherwise we will not be able to identify who you are when we receive your payments, and will not be able to make a booking for you or to contact you in order to resolve the situation.

What happens if I forget to use my unique reference number ?

This is a problem !

If you don't give our reference to your bank they will allocate a random reference to your standing order. They will then send us payments, but we will not be able to tell who is sending us the money and in the worst case we will not only be unable to make a booking for you, but we will not be able to contact you to tell you that we have a problem or to return your payments.

If you realise that you have forgotten to specify your unique reference please contact your bank for further advice. If they are unable to correct the problem before the First Payment Date we are unfortunately not able to help as you will have missed the cutoff date for the plan you wanted to join and will not be able to use OUPS PayPlan to pay for that event.

Why can't I use the details on my form to pay for or towards other events ?

This is not possible because every event has its own payment scheme and its own references that are unique to both that event and to each individual. They cannot be used for any other purposes, for example to put a deposit on or to pay towards any other events.

If you use the details on an OUPS PayPlan form to set up standing orders or bank transfers that result in money being paid to our account using any references that we have not issued to you, our system will not be able to identify who is sending us these payments or for what purpose. If you re-use the details on your form our system will automatically book you onto the same event again, potentially with an invalid payment amount that will cause your booking to be cancelled later.

We will refund any amounts paid in error in this way but will charge a £25 administrative fee for each refund requested.

We're really sorry but we don't have the manpower to sort out any "creative" uses of the payment scheme, but we are happy to hear ideas for what you would like to be able to do so that we can see if we can continue to improve the system.

Why can't I use someone else's unique reference number ?

You probably don't want to do this. While it will "work", we will make a confirmed booking for that person, in their name, while the payments will come from your bank account ! If you need to retrieve your unique reference number in order to use OUPS PayPlan for an event, please just download your form again.

When will my booking be confirmed ?

Your first payment confirms that you accept our OUPS Terms & Conditions and your place on the event concerned is fully booked when we receive it. 

Shortly after the First Payment Date we will process all standing orders paid and will send a booking confirmation to the email address linked to each one.

We cannot confirm your place before we have received your initial payment (e.g. at the time you set up the Standing Order) as we do not receive any confirmation from your bank that the standing order is in place other than the payments that they make, and so have no guarantee that payment will be successful until we receive it.

What happens if an event is fully booked before my initial payment is taken ?

You don't need to worry - we do not allow this to happen. If your standing order has been set up correctly in advance of the First Payment Date then you can rest assured that your place on that event will be confirmed when your initial payment is received.

When we have no capacity restrictions on events we try to open bookings as early as possible to give attendees plenty of time to plan their booking. This may mean that it is possible to book a confirmed place on an event by paying online before the First Payment Date of the associated OUPS PayPlan.

However if we are restricted by the size of a venue then we will not open the event for online booking until the First Payment Date, to ensure that all attendees have equal opportunities to book irrespective of the payment method they choose to use.

What happens if I need to cancel ?

Events booked using OUPS PayPlan are subject to the same terms and conditions as those paid for in any other way that we offer (see here for details), with any refunds due to cancellation credited to your bank account.

In order to get a refund of your OUPS PayPlan payments you must send an email request to This email address is being protected from spambots. You need JavaScript enabled to view it. specifying:

  • your OUPS website username
  • the unique reference number on your Standing Order and
  • the account name, account number and sort code of the bank account you used to pay for the OUPS PayPlan.

We will refund your payments subject to the standard OUPS Terms & Conditions and will endeavour to complete all such refunds in no more than ten working days.

Example:

For a weekend event costing £290 from 3rd-5th September, the First Payment Date is 1st March:

  • The initial payment of £50.00 is due on the first working day after 1st March: your Standing Order must be in place by this date
  • Five subsequent payments of £48.00 will be made on the first working day after 1st April, 1st May, 1st June, 1st July and 1st August
  • If you cancel on or before the 8th March we will return your initial payment of £50.00
  • If you cancel after the 8th March and on or before the 5th of August we will return the payments you've made less a £25.00 administration fee
  • If you cancel after the 5th of August we will have paid for your place and so you will not receive any refund

What happens if OUPS cancels an event ?

Each OUPS PayPlan runs for six months so that we can help spread the cost across a worthwhile period.

However the disadvantage of such an extended period before the event is that we may have to change our plans due to circumstances beyond our control, for example if there are not enough people interested to make the event financially viable, or if a venue becomes unavailable to us for some unforseen reason.

If we need to cancel the event you are saving for we will refund all of your payments at no cost to you in acordance with the standard OUPS Terms & Conditions.

Can I pay the total in more smaller payments ? Or fewer big ones ?

While our website can generate the forms to allow us to stagger payments, we have to download and check the payment details from the bank manually. This needs to be done twice for each payment plan if they all begin and end together, but if we allowed plans to start at any time, in the worst case this would have to be done every day.

Unfortunately as we only have one person to oversee the OUPS finances, at the moment it's not feasible for us to offer more flexibility for our payment plans.

Who regulates OUPS PayPlan ?

The OUPS Trustees have obtained confirmation (June 6th 2017) from the Financial Conduct Authority (FCA) that the OUPS PayPlan scheme is exempt from FCA authorisation because:

  1. All our payment plans run for less than 12 months with fewer than 12 instalments;
  2. We do not operate with the primary business purpose of selling financial services;
  3. We only offer agreements for fixed amounts;
  4. We do not charge interest or admin fees for using OUPS PayPlan other than to cover cancellation costs.

See Instalment credit agreements: consumer credit firms for further details.

 

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