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FAQ Detail

What happens if I need to cancel ?

Events booked using OUPS PayPlan are subject to the same terms and conditions as those paid for in any other way that we offer (see here for details), with any refunds due to cancellation credited to your bank account.

In order to get a refund of your OUPS PayPlan payments you must send an email request to info@oups.org.uk specifying:

  • your OUPS website username
  • the unique reference number on your Standing Order and
  • the account name, account number and sort code of the bank account you used to pay for the OUPS PayPlan.

We will refund your payments subject to the standard OUPS Terms & Conditions and will endeavour to complete all such refunds in no more than ten working days.

Example:

Paying for a weekend event costing £290 from 3rd-5th September:

1. Before 1st March:

  • The initial payment of £50.00 is due on the first working day after 1st March: your Standing Order must be in place by this date
  • Five subsequent payments of £48.00 will be made on the first working day after 1st April, 1st May, 1st June, 1st July and 1st August
  • If you cancel on or before the 8th March we will return your initial payment of £50.00
  • If you cancel after the 8th March and on or before the 5th of August we will return the payments you've made less a £25.00 administration fee
  • If you cancel after the 5th of August we will have paid for your place and so you will not receive any refund

2. Between 1st March and 31st March:

  • The initial payment of £62.00 is due on the first working day after 1st April: your Standing Order must be in place by this date
  • Four subsequent payments of £57.00 will be made on the first working day after 1st May, 1st June, 1st July and 1st August
  • If you cancel on or before the 8th April we will return your initial payment of £50.00
  • If you cancel after the 8th April and on or before the 5th of August we will return the payments you've made less a £25.00 administration fee
  • If you cancel after the 5th of August we will have paid for your place and so you will not receive any refund

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