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FAQ Detail

I can't remember my username/password

If you  can't remember your username please first click on the Login link in the top menu, and then on "Forgot your username?". Enter the email address you registered with and we'll send you a reminder.

If you've forgotten your password, again click on the Login link and then on "Forgot your password?". Once you have entered the email address for your account a verification code will be sent to you and when you have received the verification code, you will be able to choose a new password for your account.

If you don't receive the relevant email, please check your Spam folder first to make sure it hasn't been filtered by your mail provider. If you still can't find the  email it's possible that it has been detected as Spam, and deleted by your email provider. In this case, please raise a ticket by clicking here and we'll help you resolve the problem.

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